0800 612 4735
Number 8, 10 Buckhurst Road,
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BIG RED AFTER SALES SUPPORT
We offer 24/7 UK based telephone fault reporting.
Big Red Support
Our support staff are highly trained in dealing with telephone support queries. Using the very latest WLR3 platform from Openreach ensures we have powerful diagnostic tools and the ability to pick appointments whilst you are on the call to us. All support is housed in the UK within our London and Regional offices.
Powered by Openreach
We provide a full range of maintenance care options, matching those provided by BT Retail. Any faults are investigated and resolved on our behalf by BT Openreach. The majority of faults are resolved the same day, but this is dependent on the severity and complexity of the fault.
We can normally arrange for your new ISDN 30 line to be installed and operational within 20 working days depending on available appointment slots. By default we will always secure the soonest available slot from Openreach, although we can reschedule if this isn’t convenient.ast
PSTN Care Levels
For customers requiring the highest levels of support from BT Openreach we recommend upgrading the care level on your line. This ensures that should a fault occur they will respond a lot quicker than their normal service agreements would have provided. They take 3 working days to activate on a line, so they can’t simply be purchased as and when a fault occurs.